Photo of technician monitoring a server farm

Services

Lower risk and raise expectations

Maintenance & Call Center

One contract. One invoice. One solution provider.

We pride ourselves on being well trained, knowledgeable and skilled regarding all our products and services. Consolidating all your maintenance contracts under a single M2 Technology agreement provides you with a single source to administer your maintenance support, thus simplifying your services and maintaining an incredibly fast response time when you need help. Our multi-vendor relationships allow us to provide expert and personal support options, including:

  • Problem diagnosis and help desk support
  • Onsite support
  • Coverage options (24x7, Next Business Day, Time & Materials)
  • Escalation management

This approach enables us to truly understand you and your systems in order to better serve your needs.

  • Case Study

    Performance Report Card

    Client: Air Force Weather Agency
    Issue: Challenges related to optimizing storage, Information Management, and Enterprise Management Software
    Mission Critical Support: The Air Force Weather Agency is the largest supplier of weather data for military users worldwide in support of frontline combat operations, mission planning, and routine flight operations.

    "As for M2's availability and responsiveness, I would give you ‘A’ compared to all other vendors we work with. When it comes to quality, accuracy, thoroughness and format of the quotes, M2’s architects get an ‘A+’"
  • Technology Feature

    More Data, Less Time, Better Business

    Federal agencies are facing some unprecedented challenges with the consolidation of data centers… BIG DATA is getting bigger.

    HP has designated M2 as one of its select Elite Partners to take a lead position with this new technology.

    The new HP Vertica Analytics System is purpose-built to help organizations extract value from big data at the speed and scale to support mission critical demands. This system combines the Vertica Analytics Platform with HP Converged Infrastructure in a unique appliance, to help customers analyze large amounts of complex data in physical, virtual, and cloud environments, all in real-time. With this capability, customers can quickly gain critical business insights and make faster, more effective decisions.

    Key Features include...