Photo of technician monitoring a server farm

Services

Lower risk and raise expectations

Maintenance & Call Center

One contract. One invoice. One solution provider.

We pride ourselves on being well trained, knowledgeable and skilled regarding all our products and services. Consolidating all your maintenance contracts under a single M2 Technology agreement provides you with a single source to administer your maintenance support, thus simplifying your services and maintaining an incredibly fast response time when you need help. Our multi-vendor relationships allow us to provide expert and personal support options, including:

  • Problem diagnosis and help desk support
  • Onsite support
  • Coverage options (24x7, Next Business Day, Time & Materials)
  • Escalation management

This approach enables us to truly understand you and your systems in order to better serve your needs.

  • Case Study

    Performance Report Card

    Client: Air Force Weather Agency
    Issue: Challenges related to optimizing storage, Information Management, and Enterprise Management Software
    Mission Critical Support: The Air Force Weather Agency is the largest supplier of weather data for military users worldwide in support of frontline combat operations, mission planning, and routine flight operations.

    "As for M2's availability and responsiveness, I would give you ‘A’ compared to all other vendors we work with. When it comes to quality, accuracy, thoroughness and format of the quotes, M2’s architects get an ‘A+’"
  • Technology Feature

    Data Center Network Switch

    HP A5820 series 10-Gigabit Switches are a revolutionary new line of flex chassis switches which are the most advanced 10-Gigabit Ethernet (GbE) switches developed by HP. They deliver a unique combination of unmatched 10-GbE port density, high availability architecture (HA), and full Layer 2 and Layer 3 dual-stack IPv4 and IPv6 support. The A5820 series features line-rate performance on all ports and cut through switching to minimize latency. These switches are extremely versatile and can be used in enterprise core and distribution applications as well as data center top-of-rack server access applications.